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The Clock Builder
Are you a time teller or a clock builder?
Up to this point we have discussed the importance
of breeding a management philosophy that enables organizations to
evolve, yet we have only briefly mentioned the Organizational Brain,
which is the backbone of CTM.
As a manager, business
owner or parent, imagine if everytime you repeated yourself with
regards to solving a problem you received a dollar. How many times a
week do you end up solving the same problem over and over? Or how
many times do you have to retrain an employee, or train a new
employee and wish you had a twin to do the job so that you could
actually work on issues that generated revenue?
Do
you have
a person in your organization that when just about any problem arises
says, "I dont know, go ask Sherry, she's been here 20 years,
if she cant fix it, no one can."? What if Sherry leaves? Your
organization simply loses 20 years worth of problem solving data in
a matter of 24 hours. It would be similar to having a computer crash
without any back up.
Not only are you dependent on this
one employee, but there is no method in place to duplicate what
Sherry knows. Imagine if everyone in the company knew what Sherry
knew, and if they didnt, they could simply find it within a matter
of minutes. And if they could not find it, and they generated a
solution, within seconds the information became available to any
employee that required it.
One of the best ways to
make sure your business evolves is by duplicating the information
learned from previous situations and making it available to
future generations. Just as you would educate a child, you need to
educate your human capital. However, if your human capital is rewarded
for seeking answers in a solution library, they will not only
educate themselves, they will contribute to the organizational brain for
future generations of human capital. As a matter of fact it
fullfills one of their human needs, which is contribution.
Why would an employee share this
information? Because contribution is one of the six human needs, and
if they have a chance to contribute, and most importantly get
compensated for it, if they chose not to do it, someone else will.
Sooner or later you will have employees looking everywhere under the
sun for solutions to the daily problems they encounter, all to
fullfill the OLC (Oportunity Life Cycle) of the organization.
CTM Library
will accumulate solutions to daily problems with real
samples.
Eventually, as your business grows, so will
its collective brain to the point that your human capital will begin
to act similar to the cells of a human brain, in that they will seek
a more efficient way of solving problems that have already been
solved by prior generations of human capital. Compensating
individuals for the growth of the Organizational Brain, will
motivate individuals who are closer to understanding their tasks
than any other person in the company to find a more efficient way
of performing their duties.
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