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The Clock Builder
Are you a time teller or a clock builder?


Up to this point we have discussed the importance of breeding a management philosophy that enables organizations to evolve, yet we have only briefly mentioned the Organizational Brain, which is the backbone of CTM.


As a manager, business owner or parent, imagine if everytime you repeated yourself with regards to solving a problem you received a dollar. How many times a week do you end up solving the same problem over and over? Or how many times do you have to retrain an employee, or train a new employee and wish you had a twin to do the job so that you could actually work on issues that generated revenue?


Do you have a person in your organization that when just about any problem arises says, "I dont know, go ask Sherry, she's been here 20 years, if she cant fix it, no one can."? What if Sherry leaves? Your organization simply loses 20 years worth of problem solving data in a matter of 24 hours. It would be similar to having a computer crash without any back up.


Not only are you dependent on this one employee, but there is no method in place to duplicate what Sherry knows. Imagine if everyone in the company knew what Sherry knew, and if they didnt, they could simply find it within a matter of minutes. And if they could not find it, and they generated a solution, within seconds the information became available to any employee that required it.


One of the best ways to make sure your business evolves is by duplicating the information learned from previous situations and making it available to future generations. Just as you would educate a child, you need to educate your human capital. However, if your human capital is rewarded for seeking answers in a solution library, they will not only educate themselves, they will contribute to the organizational brain for future generations of human capital. As a matter of fact it fullfills one of their human needs, which is contribution.


Why would an employee share this information? Because contribution is one of the six human needs, and if they have a chance to contribute, and most importantly get compensated for it, if they chose not to do it, someone else will. Sooner or later you will have employees looking everywhere under the sun for solutions to the daily problems they encounter, all to fullfill the OLC (Oportunity Life Cycle) of the organization.



CTM Library will accumulate solutions to daily problems with real samples.


Eventually, as your business grows, so will its collective brain to the point that your human capital will begin to act similar to the cells of a human brain, in that they will seek a more efficient way of solving problems that have already been solved by prior generations of human capital. Compensating individuals for the growth of the Organizational Brain, will motivate individuals who are closer to understanding their tasks than any other person in the company to find a more efficient way of performing their duties.

 
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